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Concordia IT Help Desk

• 1. I.T. Help-Desk Information & Support
  • 1.1. Help-Desk Information
  • 1.2. Download & Install TeamViewer on Windows for Remote Access
  • 1.3. Download & Install TeamViewer on Mac for Remote Access
• 2. Concordia Portal Login Information
  • 2.1. New Student and Adjunct Concordia Account Setup
  • 2.2. Setup Authentication for Concordia Account Password Reset
  • 2.3. Log into the Portal
  • 2.4. Navigating the CUWAA Portal
  • 2.5. Student and Adjunct Password Reset
• 3. Email/Outlook
  • 3.1. Set up Email on Outlook App (Recommended)
  • 3.2. Email Setup in Outlook
  • 3.3. Email Setup on Android
  • 3.4. Email Setup on iPhone and iPad
  • 3.5. Email Setup on Windows 10
  • 3.6. Email Setup on Mac OS
  • 3.7. Forward Email from CUW Outlook Email to Personal Email
  • 3.8. Turn off the Focused Inbox on Outlook 365 (Students)
  • 3.9. Creating a Signature in Outlook Web App
  • 3.10. Edit Rules in the Outlook Web App
  • 3.11. What to do if your CUW/AA email has been Compromised
  • 3.12. How to Report a Phishing Email
  • 3.13. How to Recover Deleted Eail Messages in Outlook
  • 3.14. Remove Senders from Junk Email
• 4. DUO Authentication
  • 4.1. DUO Two-Factor Authentication Setup - Android
  • 4.2. DUO Two-Factor Authentication Setup - iPhone
  • 4.3. Login With DUO Two-Factor Authentication
• 5. Wi-Fi Setup
  • 5.1. FalconNet Setup on Windows 10
  • 5.2. FalconNet Setup on Windows 11
  • 5.3. FalconNet Setup on Mac OS
  • 5.4. FalconNet Setup on Android
  • 5.5. FalconNet Setup on iPhone
  • 5.6. FalconNet Setup on iPad
  • 5.7. Residence Hall Device Setup Guide
• 6. Downloads and Discounts
  • 6.1. Student & Faculty/Staff Software Discounts
  • 6.2. Download Office 365 Applications
  • 6.3. Download & Install Microsoft Project
  • 6.4. Create an Adobe Account (For Students)
  • 6.5. Download Adobe CC Application (For Students)
• 7. Papercut and Printing
  • 7.1. Link Falcon One Card to CUW Printer System
  • 7.2. Print Credit Cost
  • 7.3. Upload and Print in Webprint (Papercut)
  • 7.4. Scan and Send Document to Yourself
  • 7.5. Scan and Send a Document to Others
  • 7.6. Send a Fax through a Printer
  • 7.7. Windows 11 - Change the Default Printer
• 8. Falcon One Card
  • 8.1. What to do when your Falcon One card is not working
  • 8.2. Uploading Your Concordia ID Picture Online
• 9. Microsoft One Drive
  • 9.1. Log into Microsoft OneDrive
  • 9.2. Share Files in Microsoft OneDrive
• 10. Zoom
  • 10.1. Download, Install, and Log in to Zoom
  • 10.2. Update Zoom
• 11. Miscellaneous Guides
  • 11.1. Concordia Transcripts
  • 11.2. Update Email Account Name
  • 11.3. Update Respondus Lockdown Browser
  • 11.4. How to take a Screenshow in Windows 10
  • 11.5. Clear Cache & Cookies on Internet Browsers
  • 11.6. Compress Images in PowerPoint (so it can be sent through Email)

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