Concordia University Wisconsin

• Home
• Submit a Request
• Check on a Request

• Knowledge Books
• IT Helpdesk
• Accessing CUW Systems
• Adobe Connect
• Audio Visual Services
• Banner Relationship Management (BRM)
• Blackboard Learn
• Firefox Bookmarks
• Gaussian Client Setup
• IntelliResponse - Admission
• Inventory
• NueMD for Health Center
• Online Learning
• Panopto
• Student Email

Home → IT Helpdesk

IT Helpdesk

• 1. CUW/AA Portal and Passwords
  • 1.1. Log into the Portal
  • 1.2. Locating Common Portal Items
  • 1.3. Password Reset Self-Serve
  • 1.4. Password Reset - Mobile Devices
• 2. Email/Outlook
  • 2.1. Email Setup in Outlook
  • 2.2. Email Setup on Android
  • 2.3. Email Setup on iPhone and iPad
  • 2.4. Email Setup on Windows 10
  • 2.5. Email Setup on Mac OS
  • 2.6. Forward Email from CUW Outlook Email to Personal Email
  • 2.7. Turn off the Focused Inbox on Outlook 365 (Students)
  • 2.8. Edit Rules in the Outlook Web App
  • 2.9. What to do if your CUW/AA email has been Compromised
  • 2.10. How to Report a Phishing Email
• 3. Wi-Fi Setup
  • 3.1. FalconNet Setup on Windows 10
  • 3.2. FalconNet Setup on Mac OS
  • 3.3. FalconNet Setup on Android
  • 3.4. FalconNet Setup on iPhone
  • 3.5. FalconNet Setup on iPad
  • 3.6. Residence Hall Device Setup Guide
• 4. Downloads and Discounts
  • 4.1. Student & Faculty/Staff Software Discounts
  • 4.2. Download Office 365 Applications
  • 4.3. Download & Install Microsoft Project
  • 4.4. Create an Adobe Account (For Students)
  • 4.5. Download Adobe CC Application (For Students)
  • 4.6. Install Adobe CC Appplications from Adobe Creatve Cloud Desktop (For Students)
• 5. Papercut and Printing
  • 5.1. Link Falcon One Card to CUW Printer System
  • 5.2. Print Credit Cost
  • 5.3. Upload and Print in Webprint (Papercut)
  • 5.4. Scan Document and Send to Email
  • 5.5. Send a Fax through a Printer
• 6. Falcon One Card
  • 6.1. What to do when your Falcon One card is not working
  • 6.2. Uploading Your Concordia ID Picture Online
• 7. Zoom
  • 7.1. Zoom Download, Install, and Login
  • 7.2. Update Zoom
• 8. Miscellaneous Guides
  • 8.1. Log into Microsoft O365 OneDrive
  • 8.2. Share Files in Microsoft OneDrive
  • 8.3. Locating Transcripts
  • 8.4. Update Email Account Name
  • 8.5. How to take a Screenshow in Windows 10
  • 8.6. Clear Cache & Cookies on Browsers
  • 8.7. Configuring BootCamp on your Mac

IT Helpdesk: Printer Friendly Version

Knowledge Books