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IT Helpdesk

• 1. I.T. Help-Desk Information & Support
  • 1.1. Help-Desk Information
  • 1.2. Download & Install TeamViewer on Windows for Remote Access
  • 1.3. Download & Install TeamViewer on Mac for Remote Access
• 2. CUW/AA Portal and Passwords
  • 2.1. Log into the Portal
  • 2.2. Locating Common Portal Items
  • 2.3. Password Reset Self-Serve
  • 2.4. Password Reset - Mobile Devices
• 3. Email/Outlook
  • 3.1. Email Setup in Outlook
  • 3.2. Email Setup on Android
  • 3.3. Email Setup on iPhone and iPad
  • 3.4. Email Setup on Windows 10
  • 3.5. Email Setup on Mac OS
  • 3.6. Forward Email from CUW Outlook Email to Personal Email
  • 3.7. Turn off the Focused Inbox on Outlook 365 (Students)
  • 3.8. Creating a Signature in Outlook Web App
  • 3.9. Edit Rules in the Outlook Web App
  • 3.10. What to do if your CUW/AA email has been Compromised
  • 3.11. How to Report a Phishing Email
• 4. Wi-Fi Setup
  • 4.1. FalconNet Setup on Windows 10
  • 4.2. FalconNet Setup on Mac OS
  • 4.3. FalconNet Setup on Android
  • 4.4. FalconNet Setup on iPhone
  • 4.5. FalconNet Setup on iPad
  • 4.6. Residence Hall Device Setup Guide
• 5. Downloads and Discounts
  • 5.1. Student & Faculty/Staff Software Discounts
  • 5.2. Download Office 365 Applications
  • 5.3. Download & Install Microsoft Project
  • 5.4. Create an Adobe Account (For Students)
  • 5.5. Download Adobe CC Application (For Students)
  • 5.6. Install Adobe CC Appplications from Adobe Creatve Cloud Desktop (For Students)
• 6. Papercut and Printing
  • 6.1. Link Falcon One Card to CUW Printer System
  • 6.2. Print Credit Cost
  • 6.3. Upload and Print in Webprint (Papercut)
  • 6.4. Scan Document and Send to Email
  • 6.5. Send a Fax through a Printer
• 7. Falcon One Card
  • 7.1. What to do when your Falcon One card is not working
  • 7.2. Uploading Your Concordia ID Picture Online
• 8. Microsoft One Drive
  • 8.1. Log into Microsoft O365 OneDrive
  • 8.2. Share Files in Microsoft OneDrive
• 9. Zoom
  • 9.1. Zoom Download, Install, and Login
  • 9.2. Update Zoom
• 10. Miscellaneous Guides
  • 10.1. Locating Transcripts
  • 10.2. Update Email Account Name
  • 10.3. Update Respondus Lockdown Browser
  • 10.4. How to take a Screenshow in Windows 10
  • 10.5. Clear Cache & Cookies on Browsers
  • 10.6. Configuring BootCamp on your Mac
  • 10.7. Compress Images in PowerPoint (so it can be sent through Email)

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