1.1. Help-Desk Information

What does the IT Help-Desk do?

• 1^st stop for technology issues for students, faculty, and staff
• Set up the campus Wi-Fi and email to personal devices
• Troubleshoot personal computer problems
• Troubleshoot account issues (login problems, password reset, etc.)
• Install applications on personal devices (Microsoft Word, PowerPoint, etc.)

How can you contact us?

• Phone: (262) 243-4357
• Email: ithelpdesk@cuw.edu
• Submit a request for assistance on the Portal under the Resources tab.

Where are we located?

You can find us on the Mequon campus in Rinker 103 (near the library stairwell).

What are our hours?

We are open from 8:00 am to 8:00 pm Monday – Friday, and 8:00 am to noon on Saturday.

*If you are unable to stop by our office, but have an issue that needs to be resolved remotely, we can remote in through an application called Team Viewer. You can download it here: Get.teamviewer.com/cuwit

For more information, please see Download & Install TeamViewer for Remote Access in the Related Pages section.

1.2. Download & Install TeamViewer on Windows for Remote Access

1. On your internet browser, navigate to the following link: Get.teamviewer.com/cuwit

2. After a few moments, TeamViewer will begin downloading on your computer. You will see it show up at the bottom-left of your screen.

3. Once finished, click on the file to open it. If it does not open automatically, navigate to your Downloads folder and double-click TeamViewer QS.

4. When the following window appears, check the EULA and DPA terms and conditions box and select I Agree.

5. On the disclaimer shown below, select Accept.

6. If TeamViewer does not open, you can find it in your Downloads or Documents folder. When open, provide the ID number and password to the IT staff member.

1.3. Download & Install TeamViewer on Mac for Remote Access

1. On your internet browser, navigate to the following link: Get.teamviewer.com/cuwit

2. After a few moments, TeamViewer will begin downloading on your computer. You will see it show up at the bottom-left of your screen.

3. Once finished, click on the file to open it. If it does not open automatically, navigate to your Downloads folder and double-click TeamViewer Quick Support.

4. When the following window appears, select open.

5. Check the box next to I accept the EULA and the DPA. Select Continue.

6. On the disclaimer shown below, select Accept.

7. Depending on your Mac’s settings, you may have to enable your IT staff the ability to view your screen and control your computer. If the window below appears on your computer, select Request Access on the Screen Recording section.

If a window with an ID number and a password appear, skip to step 12.

8. Click on Open System Preferences.

9. In the Security and Privacy window, select Screen Recording, and select the lock icon at the bottom-left of the screen.

10. Either enter your computer account password or use the touch ID, if you have one. Select the

11. In the Security and Privacy window. Select the box next to TeamViewer Quick Support. Repeat steps 9 through 11 for Accessibility and Full Disk Access. Select Quit & Reopen to apply the settings.

 

12. If TeamViewer does not open, you can find it in your Downloads or Documents folder. When open, provide the ID number and password to the IT staff member.

2.1. Log into the Portal

1. In a web browser go to the Portal affiliated to the school you are attending.

Concordia University Wisconsin Link: https://my.cuw.edu/

Concordia University Ann Arbor Link: http://my.cuaa.edu/

2. Your username will differ depending on your position:

Student — Enter your F00 number in the Username field. Enter your password in the Password field.

*If you have not signed into the Portal before, you will need to use the Initial Password given to you in your IT Welcome Letter.

Faculty/Staff — Enter your 1st initial and last name in the Username field. Enter your password in the Password field.

3. Click Sign In. If you are given an error message saying "Login failed! Please recheck the username and password and try again" please try entering your credentials again with the following in mind:

• When entering your F00 number (or student ID), make sure the "F00" part is made up of zeros rather than the letter "o."
• Try typing the whole password rather than copying/pasting it.
• Capitalization does not matter in the username field, but does in the password field.

If you still cannot log in try the following steps.

• Try opening up a different browser, and logging onto the portal.
• If your username and password are automatically saved on your browser, go into the browser settings and removed the saved credentials. Restart your browser and try logging in again.
• Reset you password. Navigate to the Password Self-Serve page: https://cuw-adselfserve.cuw.edu/showLogin.cc and select Reset Password. Enter your username and select the appropriate domain:

• • CUW – Faculty and Staff (Both CUW and CUAA)
  • CUWS – CUW Students
  • CUAA – CUAA Students

If none of the above steps work, please contact the IT Help-Desk at Support@cuw.edu or (262) 243-4357.

2.2. Locating Common Portal Items

For all the items below you must log in to my.cuw.edu or my.cuaa.edu, depending on your location.  Once you have logged in you will be on the Portal homepage.  Below are the locations of many of the CUW/AA Portal’s common items.

Blackboard — On the top-left of the home screen click the “Student” tab.  Scroll down and click on the blackboard box.

Email — Click on the top-right of the home screen click the envelope.

Class Search — On the top-left of the home screen click the “Student” tab.  Scroll down to and select “Registration Tools.”  If you would like to look up a class select “Browse Classes.”  You can also select “Browse Course Catalog” for more information on the courses or “Register for Classes” once you know which class you would like to register for.



Papercut (Webprint) — On the left of the home screen click the “Resources” tab.  Scroll down to “Webprint.”  Select “Click Here to Sign In.”  Enter your CUW username and password at the Papercut Login screen.

1098T Form — On the top-left of the home screen click the “Student” tab.  Scroll down to “Student Tax Information” and select 1098T.

Unofficial Transcript — On the top-left of the home screen click the “Student” tab.  Scroll down to “Academic Advising” and select “Unofficial Transcript."

Make an Online Payment — On the top-left of the home screen click the “Student” tab.  Scroll down and select “Pay my Bill Online.”

2.3. Password Reset Self-Serve

Password Reset Self-Serve

1. Navigate to the self-service page at: https://cuw-adselfserve.cuw.edu. Enter the information below and click “Login.”

• Username – F00 number for students; first initial/last name for adjuncts
• Password - your currently known password or the temporary password given to you by IT.

2. Enter a personal email that you would like to send a verification code to. Open that email, locate the code, and enter it in the correct field. Select “Verify Code and Continue.”

3. In the “Old Password” field, enter the password you used to login to the self-service page. Then enter a new password that is different from the previous one. Enter it a second time and Click “Change Password.”

2.4. Password Reset - Mobile Devices

1. Go to my.cuw.edu on your mobile device.

2. Select “Click Here for Help."

3. Change your password for “Students and Adjunct Faculty."

4. Select the green “Login” button. Do not click on the app Manage Engine AD Self Service Plus.

5. Enter your F00 number, initial password, and CUWS as the domain. Select CUAA is you are attending Ann Arbor.

6. Under “Enrollment” add an alternate email. You will use this if you need to reset your password in the future.

7. Select the green silhouette icon and select “Change Password.”

8. Under “Change Password” type in your initial password and enter a new password of your choice.

3.1. Email Setup in Outlook

1. Open the Outlook application on your computer. You can first try setting up your Concordia email through the automated process. If it does not work you can then try to set up your email manually.

2. Enter your Concordia email and press Connect.

3. Students will enter their CUW email. Faculty/Staff will enter their Concordia username followed by @cuw.edu. Enter your regular Concordia password and
click OK.

4. Wait for Outlook to download your email. The automated process takes some time to connect – it often depends on your internet connection. If it does not work the first time please try connecting again.

5. If you still can’t connect, go back to the beginning window and follow the steps below:

Enter your Concordia email address, select Advanced Options, and check the box next to Let me set up my account manually. Click Continue.

6. It will ask you to enter some of the following information:

• Server Type: Exchange
• Server: outlook.office365.com
• Domain: leave it blank
• Username: Your Concordia email
• Password: Your Portal Password

7. When the window below appears, click Allow.

8. Select your preferred preferences on this page and then click Next.

9. If your account was set up sucessfully the following window will appear.

 

3.2. Email Setup on Android

1. Click on Settings. Tap Accounts and Passwords and select Add Account.

2. Select Microsoft Exchange.

3. Enter Concordia email as well as your Portal Password. Tap Sign In.

4. If it fails to connect, keep the previously entered information. Under Domain\Username enter your CUW email after the backwards slash. Select Next.

5. Under Exchange Server enter outlook.office365.com. Select Next to sign in.

6. Select Activate. If asked, create a name for your new email.

3.3. Email Setup on iPhone and iPad

1. Go to Settings and select Mail and then Accounts.

2. Click on Add Account then select Microsoft Exchange.

3. Enter your Concordia email. You can also add a description if you would like. Click Next.

4. Select Sign In. If it does not automatically sign you in, go back to this page and select Configure manually.

5. Enter your email under Username and your Portal password for the Password field. Then enter outlook.office365.com in the Server field. Leave the Domain field blank. Select Next.

6. Select the apps you would like to sync with your email and select Save.

3.4. Email Setup on Windows 10

1. Press the Windows button and enter Mail. Click on the Mail app.

2. Click Add Account and Select Office 365.

3. Enter your CUW/CUAA email and select Next.

4. Enter your username as well as your Portal password.



5. Check Allow my organization to manage my device and click OK. After a few seconds the will get a message saying you have added your account successfully.

3.5. Email Setup on Mac OS

1. Open the Finder and go to your Applications. Scroll down to Mail and double-clink on it.

2. Select Mail at the top of the screen and click Add Account.

3. Select Exchange and then hit Continue.

4. Enter your name as well as your Concordia email address. Select Sign In.

5. When the screen below shows up select Sign In.



6. Enter your username as well as your Portal password and click Sign In.



7. When the window below shows up click Accept.


8. Select what apps you want to use with your Concordia email account and then select Done.

3.6. Forward Email from CUW Outlook Email to Personal Email

1. Sign in to my.cuw.edu with your F00 number and password.

2. After logging in, go to your email by selecting the envelope in the top right hand corner of the screen.

3. At the top right hand or the screen, select the settings gear then click View all Outlook settings at the bottom.

4.  Select Mail > Forwarding > Enable Forwarding > Enter your personal email address.

5. After entering your personal email address, click save.

3.7. Turn off the Focused Inbox on Outlook 365 (Students)

1. Click the settings gear at the top right of the page.

Turn off the switch next to Focused Inbox.

3.8. Creating a Signature in Outlook Web App

1. Navigate to my.cuw.edu and log in with your Concordia credentials.

 

2. Select the envelope icon at the top-right of the Portal home page.

3. Select the gear icon at the top-right of the page, and select View all Outlook Settings and the bottom of the drop-down menu.

 

4. Under Settings, select Mail and then Compose and Reply.

5. Enter your signature in the blank field. You can edit the formatting with the icons above. Hit Save when you are finished.

3.9. Edit Rules in the Outlook Web App

Please note these instructions are for students who access their CUW/AA mail through the Portal. Rules can be changed on other platforms such as the Outlook Desktop App, but the steps to do so may vary.

1.  Sign in to the CUW/AA Portal, and select the email icon at the top-right of the Portal Home page.

2. Select the Gear icon at the top-right of the Outlook Web App.

3. Select View all Outlook settings in the drop-down menu.

4. Select Mail on the left side of the screen. Select Rules just to the right of it.

5. Here you can add, remove, and edit the existing rule you have created in your email.

3.10. What to do if your CUW/AA email has been Compromised

What to do if your CUW/AA Email has been Compromised

Here are a few signs that your CUW/AA email account may have been compromised:

• You can no longer send or receive emails.
• Emails that have not been sent by you are in your “Sent” folder

If you noticed that your account may have been compromised, please follow the steps below.

1. Contact the IT Help-Desk by…

• Phone: (262) 243-4357
• Email: ithelpdesk@cuw.edu
• Making a ticket on the portal at https://helpspot.cuw.edu/helpspot/index.php?pg=request

2. An IT Help-Desk Tech will work with you to reset your password. Before resetting it, they will ask you to provide the following information:

• Your name
• F00 number
• An alternate email address

3. Once verified, the IT Help-Desk Tech will provide you a new Initial password. You will be given directions to enroll in the password recovery page, allowing you to create your password.

*You will want to make sure the new password is as different as possible from your previous password.

4. Log in to the portal with your new password and open your Webmail app located at the top-right corner of the Portal home page.

5. Go to your Sent folder and delete any messages that did not come from you.

*You can select multiple emails by Shift + Left-clicking on an email, scrolling down, and then Shift + Left-Clicking again on the bottom email. This will select every email in between.

6. Select the small gear icon at the top-right of the Outlook Web App. Click on View all Outlook Settings

7. Highlight Mail on the left and then select Rules. If there is a rule to move mail from the Inbox to the Deleted Items folder, remove it.

8. Inform an IT Help-Desk tech that you have completed the above steps. This will allow IT to remove any Spam blocks that may have been set on your account.

3.11. How to Report a Phishing Email

If you are reporting a phishing email on a personal computer follow the steps below:

1. Log in to the CUW/AA portal at my.cuw.edu.

 

2. Select the small envelop icon at the top-right of the Portal home-page.

3. Navigate to the email you suspect is phishing and right-click on it. In the drop-down menu, hover your cursor over Security Options and then select Phishing. This will report the email to the IT department.

If you have a University-issued computer follow the steps below:

1. Log into the Outlook application on your desktop.

2. Navigate to the email you suspect is phishing and click on it. Under the Home ribbon, select Phish Alert, all the way on the right side of the screen. This will remove the email and report it to the IT department.

4.1. FalconNet Setup on Windows 10

1. Select the Wi-Fi icon at the bottom-right of your screen. Choose FalconNet and click Connect.

2. Enter your Concordia email (or username for faculty/staff) as well as your Portal password and click OK. If the message below shows up, click Continue.

3. If it does not connect on step 2, right click on the Wi-Fi icon circled and choose Open Network and Sharing Center.

4. Select Set up a new connection or network.

5. Select Manually connect to a wireless network and then click Next.

6. Enter FalconNet into the Network name, and change Security type to WPA-2 Enterprise. Hit Next and try connecting to FalconNet a second time.

4.2. FalconNet Setup on Mac OS

1. Select the Wi-Fi icon on the top-right of your screen. Click on the FalconNet Network.

2. Enter your Concordia email (or username for faculty/staff) as well as your Portal password and click Join.

3. If the message below shows up, click Continue. If prompted, enter your computer password.

4. If it does not let you log in, go back to step 1 and select Join Other Network. Enter FalconNet as the Network and select WPA2 Enterprise as the Security type. Enter your Concordia email as the username well as your Portal password. Click Join.

4.3. FalconNet Setup on Android

1. On your phone, go to settings and select Connections.

2. Select FalconNet.

3. Enter the following information:

EPA Method: PEAP

Phase 2 Authentication: MSCHAPV2

CA/user Certification: Unspecified

4. Under Identity, enter your Concordia email (or username for faculty/staff). Enter your Portal password under password. Select Connect.

4.4. FalconNet Setup on iPhone

1. Go to settings and select Wi-Fi.

2. Select FalconNet.

3. Enter your Concordia email (or username for faculty/staff) in the username field and your portal password in the password field then select Join.

4. When the screen below appears, tap Trust.

 5. If the connection does not work, go back to the Wi-Fi settings and select Other under Choose a Network.

6. Enter FalconNet as the Network and select WPA2 Enterprise as the Security type. Enter your Concordia email as the username well as your Portal password. Click Join.

4.5. FalconNet Setup on iPad

1. On your iPad, select Settings and go to Wi-Fi. Select FalconNet.

2. Enter your Concordia email (or username for Faculty/staff) as well as your Portal password and then select Join.

3. If the message below appears, click Trust. This should connect you to FalconNet.

4. If it does not let you log in, go back to the Wi-Fi settings in step one. Select Other and then Add Network. Enter FalconNet as the Network and select WPA2 Enterprise as the Security type. Enter your Concordia email as the username well as your Portal password. Click Join.

4.6. Residence Hall Device Setup Guide

There are several devices that can be set up to the internet on campus. Below you will see a list of different devices and how to get them set up.

• Phones, Tablets, and Computers — See FalconNet Setup in the Related Pages section on this webpage.
  

• Amazon Alexa, Echo Dot, and other speaker devices — Bring the device to the Help-Desk where it can be set up.
  

• Roku, Apple TV, and other streaming devices — Bring the device to the Help-Desk where it can be set up.
  

• Smart TVs — Set up a ticket with the Help-Desk to have a person come out to your residence hall. They will work with you to find a time to show up.
  

• Game Consoles — These must be connected through an Ethernet cord and plugged in to the Ethernet port in your residence hall. The only exception is the Nintendo Switch — this can be brought to the Help-Desk to be set up.

You can reach the Help-Desk by phone: (262) 243 4357, email: support@cuw.edu, or in person. We are located in Rinker 103 (next to the the library stairwell).

5.1. Student & Faculty/Staff Software Discounts

CUW and CUAA students, faculty, and staff all have access to software discounts through the university.

Your position will determine what types of discounts you are qualified for. Please follow the steps below to access the discounts.

1. Navigate to the correct location.

Click Here to access student section of the store.

Click Here to access the faculty/staff section of the store.

2. Log in with your Concordia email as the username your normal password.

5.2. Download Office 365 Applications

1. Go to www.office.com.
2. Click the “Sign In” button, where you will be redirected to a microsoftonline.com website.

3. Enter your username, followed by “@cuw.edu”

4. You will then be redirected to the CUW and CUAA SSO webpage. Login in to the portal with your regular username and password.

5. It will log you back into www.office.com, from there click the “Install Office” button.

6. Click the install the Office 365 apps option for the default Office 365 package.

7. Save the Office 365 Setup file to your computer. The appearance of this screen will vary based on your web browser. The file will also save by default to your downloads folder.

8. Double click the setup file to run the installer. The installer takes roughly 10-15 minutes to install.

5.3. Download & Install Microsoft Project

1. Navigate to the Portal at my.cuw.edu and log in with your username and password.

2. Log into your CUW email by selecting the envelope icon at the top-right of the page.

3. Click on your account button at the top-right of the screen. Then select View Account.

4. Select Office Apps.

5. Select Apps & Devices.

6. In the Project box, select Install Project.

7. The following popups will appear. Select Save File to save the Microsoft Project installer on your computer.

5.4. Create an Adobe Account (For Students)

1. Go to the Adobe account page, and then click Create an account. You must click Create an account — do not use Google, Facebook, or Apple.

2. On the Create an account screen, provide the necessary information. Then click Create account. The email address you enter will be your Adobe ID, so use a frequently used address that you’ll remember.

* If you do not use your CUW/AA email address your license to use Adobe CC will not be applied and you will be restricted to a trial.

3. You will receive an email from Adobe with a link to verify your email address. You may have to wait for some time before receiving the email. Once your account is created, click Continue to access your account page.

5.5. Download Adobe CC Application (For Students)

1. Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.

2. Double-click the downloaded file to begin installation:

macOS: Creative_Cloud_Installer.dmg

Windows: Creative_Cloud_Set-Up.exe

*The download should automatically detect whether you have a macOS or Windows computer and begin the download you need.

3. After the download completes, navigate to where you saved the file and double-click to start the installation.

4. Follow the onscreen instructions to complete your installation. 

*The Creative Cloud desktop app always installs in the default location. You cannot specify a different folder or drive.

5.6. Install Adobe CC Appplications from Adobe Creatve Cloud Desktop (For Students)

1. Open the Adobe Creative Cloud Desktop Application.

2. After logging in, you will be presented with a screen similar to the following image.

3. Simply click the “Install” button beneath the application you would like to install.

6.1. Link Falcon One Card to CUW Printer System

1. Scan your Falcon One Card on the card scanner, located near the printer.

2. If your card has not been associated with the system, you will get the message seen below. Enter your username and password in the correct fields and tap “OK.”

3. If successful, you will receive the following message indicating that the card has been linked.

4. Once linked, when you swipe your card on the card scanner you will get the following screen. Documents will show up after uploaded on Papercut.

6.2. Print Credit Cost

Size	Color	Grayscale	Color Duplex	Grayscale Duplex
Letter (ANSI_A)	$0.1200	$0.0300	$0.0900	$0.0200
Legal (LEGAL-14)	$0.1200	$0.0300	$0.0900	$0.0200
11X17 (LEDGER)	$0.2400	$0.0600	$0.1800	$0.0400
Default (Other Sizes)	$0.1200	$0.0300	$0.0900	$0.0200

*Print credits can be bought at the Cashier's office. Once they have been added to your account, you will receive an email from the IT department.

6.3. Upload and Print in Webprint (Papercut)

1. Login to https://my.cuw.edu/ or https://my.cuaa.edu/ and click on the Student tab on the left. Scroll down to "Webprint" and select "Click Here to Sign In" and enter your Student ID as your username along with your portal password.

2. Select Web Print from the left hand column.

3. On the new page select the Submit a Job but-ton. This will open a new page. You will have 4 options to choose from.

4. Select “Print Options and Account Selection” from the bottom right of the screen. On the next page select how many copies you would like then hit “Upload Documents.”

5. On the next page you can either upload a document from your computer or drag and drop it onto the page. Once the document is uploaded/dropped into place select “Upload and Com-plete.”

6. The document will now show up with a status of “Held in a queue.” Go to any printer on campus, swipe your card, and select the job you would like to print off. Your document will stay in the queue until you delete it from the printer, or you print it.

6.4. Scan Document and Send to Email

1. Scan your Falcon Card on the card reader attached to the printer.

2. You will be logged into your account. Tap “Use Copier Functions.”

3. Select “Scan and Send.

4. Place paper face down in the scanner.

5. Enter the desired email address you would like the document to be sent to. Select “Start.” Once completed, make sure to log off.

6.5. Send a Fax through a Printer

Please note most printers on the Mequon campus cannot send or receive faxes. If you would like to send a fax, please stop by the IT Help-Desk located in Rinker 103.

1. Scan your Falcon One card on the card scanner.

2. Select Use Copier Functions and then select Scan & Send.

4. The To and From field will be the same. Delete the To field and tap on Fax.

5. If you are sending a fax off-campus enter 91 and then the number you want to send it to. Tap the + sign to add your number into the To field.

6. Click on the blue start button and place your paper upside down in the copier.

7. If there are more pages you would like to send select “Yes” and add the new pages. Otherwise, Select “No” to start faxing the documents.

8. It will take a few moments for the scanned documents to be faxed. Once complete, a page will be printed with confirmation that it was sent.

7.1. What to do when your Falcon One card is not working

1. Test your card on several doors, not only the one your card does not work on.

2. Bring your card to the Help-Desk located in Rinker 103.

3. We will test your card to determine if the card needs to be replaced or if it simply needs to be granted swipe access.

4. Depending on the availability of our staff, we may set up a ticket for your request and look into your account as soon as we are available.

*If you need immediate access to a room on campus, please contact Campus Safety at (262) 243-4344. They may be able to assist you.

7.2. Uploading Your Concordia ID Picture Online

1. Have someone take your picture with a quality cell phone camera (Use Landscape, not Portrait).

2. On that phone, open the browser and go to https://onecard.cuw.edu/oneweb.

3. Login with your Student ID# and password.

4. Next click on the Menu (three lines), and then Account, and then Upload Photo.

5. Click on the Upload button to select your picture.

6. After it shows your photo, click Crop and Rotate to crop it down to head and shoulders.

7. When you are finished, click Submit.

Guidelines for your ID picture:
Please use a high quality picture (in landscape) that shows head and shoulders with a neutral background. (No enhanced or altered photos) We need to be able to see your face and eyes clearly. Glasses are okay, but no sun glasses. No hats or head coverings allowed, except for religious purposes. Pictures that don't meet the standards will be rejected. Thank you for your cooperation!

8.1. Log into Microsoft O365 OneDrive

1. Using your preferred internet browser, please go to the following URL: https://onedrive.live.com/about/en-us/signin/

2. Enter your CUW/CUAA email address and click next.

3. You will be re-directed to the Concordia University SSO (Single-Sign On) page.  Enter your credentials to log in.

4. You will receive the pictured question.  Answering yes will retain your credentials longer, resulting in fewer logins (less secure)  Answering No will require more logins but is much more secure.

5. You are now logged into OneDrive.

8.2. Share Files in Microsoft OneDrive

1. In any Internet browser (Microsoft Edge preferred) navigate to https://onedrive.live.com/about/en-us/signin/.  Enter your CUW/CUAA email address and then click Next.

2.You will be redirected to the CUWAA Single Sign-on page.  Enter your Student ID or Faculty/Staff Username and password and then click SIGN IN.

3. Select either Yes or No on the following screen.  Selecting No is the more secure option.

4.  On your OneDrive page, click +New and then select the document type you want to create.  For the purpose of this tutorial, we’ll use a Word Document.

5. Name and add content to your document and then click the Share button at the top right-hand corner of the screen

6. The following pop-up will appear.  Select the button that says "Anyone with the link can edit >"

7. Select one of the sharing options:

1. Anyone with the link:  Anyone you send the link to will have the permissions that you set
2. People in Concordia Un…ity Wisconsin with the link:  Only CUWAA users that you send the link to will have the permissions that you set
3. People with existing access:  Not applicable to new documents
4. Specific People:  Email addresses you specify will have the permissions that you set.

Allow editing:  If you check this box, the people you define above will be able to edit the document.

Open in review mode only:  The document will only be reviewed.

Set Expiration date:  Set a date when the permissions will expire

Set Password:  Set a password on the document

Block download:  Prevent users from downloading a copy of the document

8. Begin typing the name or email address of the person you want to share the document with.  If the user is outside of CUWAA, you will have to enter the entire email address.

9. Once you have selected your share permissions and selected users to share with, add a message and then click Send (optionally you can select "Copy Link" and send the link in a different fashion or click the "Outlook" button and send the link via your email account).

9.1. Zoom Download, Install, and Login

If you would like a video guide to downloading, installing and login into Zoom Click Here.

Download and Install Zoom on a Personal Computer

1. If you don’t have Zoom on your computer go to cuwaa.zoom.us and select Download Client.

2. In the Download Center click on Download, under Zoom Client for Meetings.

3. In the Zoom installer window, select Save File.

4. Depending on your computer, the Zoom installer will appear in one of the following places: at the bottom left of your computer screen, or in your “downloads” folder.

5. Click on the Zoom Installer to install it. It will take a few moments to finish installing. Once done, the Zoom app should appear showing a sign-in screen.

 

Sign in to Zoom with your CUW/AA Credentials (on the Zoom Application)

1. On the Zoom application sign-in screen select Sign In.

2. Click on Sign in with SSO. Do not enter your login information on the left.

3. Under Company Domain enter: cuwaa and click Continue.

4. On the CUW/AA Single Sign-On page enter your Concordia login information. This is the same as the information you use to log into the CUW/AA Portal.

5. A new page will show up explaining that Zoom will launch shortly as well as a smaller window labeled “Launch Application.” On the small window click Open Link.

 

Sign in to Zoom with your CUW/AA Credentials (on a Browser)

1. Open a web browser of your choice.

2. In the top address bar enter: cuwaa.zoom.us and hit the enter key.

3. Select Account Sign In and enter your Concordia login information on the CUW/AA Single Sign-On page. This is the same as the information you use to log into the CUW/AA Portal.

9.2. Update Zoom

1. Click on your profile picture at the top-right of the window and then select Check of Updates.

2. If there is an update available, Zoom will begin to download that update.

3. Once the update is finished downloading, click the Update button to install the update.

4. You may see this dialogue box after clicking update. It should not need any input from you.

5. You may see a blue banner at the top of your Zoom Window when you open it that indicates you have an update available. You can click on this instead of going to your profile menu.

6. When the update is finished, you will return to the normal Zoom window.

10.1. Locating Transcripts

The process will vary slightly depending on if you are looking for an official or unofficial copy of your academic transcript. 

Official Transcripts:

1. Click here and then select the National Student Clearing House link to request an official transcript.

Unofficial Transcripts:

1. Log into the Portal and click on the Student tab. Scroll down to the the Academic Advising channel select Unofficial Transcript. Then fill in the correct filter options.

*Please note you must be currently enrolled in a class to have access to view your unofficial transcripts.

If you have any questions regarding Academic Transcripts please contact the Registrar's Office at (262) 243-4345 or at registrar@cuw.edu.

10.2. Update Email Account Name

1. Fill out the Name & Address Change form on the CUW website: https://www.cuw.edu/about/offices/registrar/forms/name-address-change.html.

2. Once the above form has been sent in, email the IT Help-Desk at Support@cuw.edu with the following information:

• Your name
• Username
• Email and phone number to be reached at
• The old name you are changing from as well as the new name you are changing to.

3. Wait for an email from IT with an update about your email name change.

10.3. Update Respondus Lockdown Browser

1. Open Respondus Lockdown Browser.

2. Depending on what version you have, select the globe icon or the “I” icon on the top-left of the toolbar.

3. Select “Check for Newer Version.” If there is a newer version, update it.

4. If either you do not see the icons, or Respondus does not update, you can reinstall the software by going to: https://download.respondus.com/lockdown/download.php?id=313154625

*For more information on Respondus please go to: http://celt.cuw.edu/respondus-monitor/?_ga=2.40428449.2025787424.1562684851-844152239.1562684851

10.4. How to take a Screenshow in Windows 10

1. Click the Windows Start Button:

2. Type the phrase “snip and sketch” (A search box will appear as you type) and click on it.

3. In the window that opens, click New in the upper right to take a screenshot of any part of your screen.

4. After grabbing your screenshot, you will be able to mark it up, save it, copy it, or share it from within the program using the toolbar at the top of the screen.

5. You can pin Snip and Sketch to your Windows taskbar for later use. Find the icon in your taskbar while the program is open and right-click. Then select the Pin to taskbar option.

10.5. Clear Cache & Cookies on Browsers

*For most browsers, you can press/hold Shift, Ctrl, and, Delete to bring up the data clear page.*

Google Chrome

1. Open Google Chrome
2. Click the 3 dots in the upper right corner.
3. Under more tools, click Clear Browsing Data.
4. Make sure the time range is all time.
5. Check both cookies and cached images and files.
6. Click clear data.
7. Restart your browser.

Firefox

1. Open Firefox.
   
2. Click the 3 horizontal lines in the upper right corner.
3. Select Options, then Privacy & Security.
4. Under Cookies and Site Data, click on Clear Data.
5. Make sure both Cookies and Cached Web Content are checked.
6. Click Clear.
7. Restart your browser.

Safari

1. Open Safari and select Preferences.
   
2. Select Privacy and then click Manage Website Data.
3. Click on Remove All and then Remove Now
4. Go back to the Preferences window and select Advanced.
5. Check the box next to Show Develop menu in the menu bar.
6. Select Develop at the top of the screen and select Empty Caches.
7. Restart your browser.

Edge

1. Open Edge.
2. Click on the three dots in the upper right corner.
3. Select Settings and then click on Choose what to clear.
4. Select the boxes next to Browsing history, Cookies, Cached data, and download history.
5. Select Clear.
6. Restart your browser.

Internet Explorer

1. Select the gear icon at the top right of the page.
2. Click safety and then choose Delete Browsing History.
3. Uncheck preserve favorite website data.
4. Check Temporary Internet Files and Cookies and click delete.
5. Restart your browser.

10.6. Configuring BootCamp on your Mac

With Boot Camp, you can install Microsoft Windows 10 on your Mac, then switch between macOS and Windows when restarting your Mac.

What you need to install Windows 10 on Mac

One of these Mac models:

• MacBook introduced in 2015 or later
• MacBook Air introduced in 2012 or later
• MacBook Pro introduced in 2012 or later
• Mac mini introduced in 2012 or later
• iMac introduced in 2012 or later
• iMac Pro (all models)
• Mac Pro introduced in 2013 or later
  

The latest macOS updates, which can include updates to Boot Camp Assistant. You will use Boot Camp Assistant to install Windows 10.

• Your Mac can have as little as 64GB of free storage space, but at least 128GB of free storage space provides the best experience. Automatic Windows updates require that much space or more.
  

• If you have an iMac Pro or Mac Pro with 128GB of memory (RAM) or more, your startup disk needs at least as much free storage space as your Mac has memory.
  

• An external USB flash drive with a storage capacity of 16GB or more, unless you're using a Mac that doesn't need a flash drive to install Windows.

• A 64-bit version of Windows 10 Home or Windows 10 Pro on a disk image (ISO) or other installation media. If installing Windows on your Mac for the first time, this must be a full version of Windows, not an upgrade.

• If your copy of Windows came on a USB flash drive, or you have a Windows product key and no installation disc, download a Windows 10 disk image from Microsoft.

• If your copy of Windows came on a DVD, you might need to create a disk image of that DVD.
  

To install Windows, use Boot Camp Assistant, which is included with your Mac.

1. Use Boot Camp Assistant to create a Windows partition
Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder. Then follow the onscreen instructions. If you're asked to insert a USB drive, plug your USB flash drive into your Mac. Boot Camp Assistant will use it to create a bootable USB drive for Windows installation. When Boot Camp Assistant asks you to set the size of the Windows partition, remember the minimum storage-space requirements in the previous section. Set a partition size that meets your needs, because you can't change its size later.

2. Format the Windows (BOOTCAMP) partition
When Boot Camp Assistant finishes, your Mac restarts to the Windows installer. If the installer asks where to install Windows, select the BOOTCAMP partition and click Format. In most cases, the installer selects and formats the BOOTCAMP partition automatically.

3. Install Windows
Unplug any external devices that aren't necessary during installation. Then click Next and follow the onscreen instructions to begin installing Windows.

4. Use the Boot Camp installer in Windows
After Windows installation completes, your Mac starts up in Windows and opens a ”Welcome to the Boot Camp installer” window. Follow the onscreen instructions to install Boot Camp and Windows support software (drivers). You will be asked to restart when done. If the Boot Camp installer never opens, open the Boot Camp installer manually and use it to complete Boot Camp installation. If you have an external display connected to a Thunderbolt 3 port on your Mac, the display will be blank (black, gray, or blue) for up to 2 minutes during installation.

How to switch between Windows and macOS
Restart, then press and hold the Option (or Alt) ⌥ key during startup to switch between Windows and macOS.

To download a free copy of Windows 10 Education Edition, click the following link:

https://onthehub.com/download/free-software/windows-10-education-for-students/

10.7. Compress Images in PowerPoint (so it can be sent through Email)

1. Select File.

2. Select Save As. Choose a location to save the file.

3. Enter the name you would like to call the file. Select Tools, and then in the drop-down menu select Compress pictures.

4. Check Delete cropped areas of pictures. Select Email as the target output. Click Ok. Save the file.