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Concordia IT Help Desk

• 1. Getting started at Concordia University Wisconsin
  • 1.1. Welcome to Concordia! *New Students Start Here*
  • 1.2. Student Links
• 2. I.T. Help-Desk Information & Support
  • 2.1. Help-Desk Information
  • 2.2. Download & Install TeamViewer on Windows for Remote Access
  • 2.3. Download & Install TeamViewer on Mac for Remote Access
• 3. Concordia Portal Login Information
  • 3.1. New Student and Adjunct Concordia Account Setup
  • 3.2. Setup Authentication for Concordia Account Password Reset
  • 3.3. How to Log in to the Concordia Portal
  • 3.4. Log into the Portal
  • 3.5. Navigating the CUWAA Portal
  • 3.6. Student and Adjunct Password Reset
• 4. Email/Outlook
  • 4.1. Email Setup on iOS: Apple Mail or Outlook App
  • 4.2. Email Setup on Android
  • 4.3. Email Setup in Outlook
  • 4.4. Email Signature Request Form
  • 4.5. Email Setup on Mac OS
  • 4.6. Forward Email from CUW Outlook Email to Personal Email
  • 4.7. Turn off the Focused Inbox on Outlook 365 (Students)
  • 4.8. Creating a Signature in Outlook Web App
  • 4.9. Edit Rules in the Outlook Web App
  • 4.10. What to do if your CUW/AA email has been Compromised
  • 4.11. How to Report a Phishing Email
  • 4.12. How to Recover Deleted Eail Messages in Outlook
  • 4.13. Remove Senders from Junk Email
• 5. DUO Authentication
  • 5.1. VIDEO: DUO Mobile First Setup
  • 5.2. DUO Two-Factor Authentication Setup - Android
  • 5.3. DUO Two-Factor Authentication Setup - iPhone
  • 5.4. Login With DUO Two-Factor Authentication
  • 5.5. How to Use Your DUO Hardware Token
• 6. Wi-Fi Setup
  • 6.1. FalconNet Setup on Windows 10
  • 6.2. FalconNet Setup on Windows 11
  • 6.3. FalconNet Setup on Mac OS
  • 6.4. FalconNet Setup on Android
  • 6.5. FalconNet Setup on iPhone
  • 6.6. FalconNet Setup on iPad
  • 6.7. Residence Hall Device Setup Guide
• 7. Touchnet 360u
  • 7.1. Registering the Touchnet 360u App on Your Device
  • 7.2. Unregistering your device from Touchnet 360u
• 8. Downloads and Discounts
  • 8.1. Student & Faculty/Staff Software Discounts
  • 8.2. Download Office 365 Applications
  • 8.3. Download & Install Microsoft Project
  • 8.4. Create an Adobe Account (For Students)
  • 8.5. Download Adobe CC Application (For Students)
• 9. Papercut and Printing
  • 9.1. Link Falcon One Card to CUW Printer System
  • 9.2. Print Credit Cost
  • 9.3. Upload and Print in Webprint (Papercut)
  • 9.4. Scan and Send Document to Yourself
  • 9.5. Scan and Send a Document to Others
  • 9.6. Send a Fax through a Printer
  • 9.7. Windows 11 - Change the Default Printer
• 10. Falcon One Card
  • 10.1. What to do when your Falcon One card is not working
  • 10.2. Uploading Your Concordia ID Picture Online
• 11. Microsoft O365 Applications
  • 11.1. Log into Microsoft OneDrive
  • 11.2. Share Files in Microsoft OneDrive
  • 11.3. Navigating O365 Web Apps
• 12. Zoom
  • 12.1. Download, Install, and Log in to Zoom
  • 12.2. Update Zoom
  • 12.3. Setup Voicemail
• 13. Miscellaneous Guides
  • 13.1. Concordia Transcripts
  • 13.2. Update Email Account Name
  • 13.3. Update Respondus Lockdown Browser
  • 13.4. How to take a Screenshow in Windows 10
  • 13.5. Clear Cache & Cookies on Internet Browsers
  • 13.6. Opening an Incognito/InPrivate window in all browsers
  • 13.7. Compress Images in PowerPoint (so it can be sent through Email)

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