Welcome to the Concordia University IT Helpdesk! Here you can find tutorials, submit a new IT Helpdesk request, or check on an existing request.

If one of our support technicians have requested a remote desktop session with you, please click the link below:

Download: CU Remote Support

Highlighted Knowledge Book Pages
Computer Support ~ Fixing Random window errors in EMS
Computer Support ~ Video Tutorials

Knowledge Tags
access  /  Account  /  Account Setup  /  Adobe  /  Android  /  ANGEL  /  Assessment  /  Assessment Banks  /  Assignment  /  Audio Files  /  Audio/Visual  /  Automates  /  Average  /  Blackboard  /  blackboard exam  /  Boot Camp  /  Browser  /  cache  /  categories  /  Class  /  Cloud Storage  /  collaborate  /  collaborate ultra  /  columns  /  Compress  /  Compromised Account  /  computer  /  Content  /  content links  /  course structure  /  Delete Journal  /  delete my thread  /  delete thread  /  directions  /  disconnected  /  Discounts  /  Discusion  /  Download  /  Drop Box  /  Dropbox  /  DUO  /  DUO Authentification  /  email  /  Email Address  /  email students  /  Equipment Requests  /  exam  /  Falcon One Card  /  falconnet  /  Fax  /  feedback  /  Files  /  Forwarding  /  Gradebook  /  grades  /  Grading  /  Hide  /  history  /  HTML  /  Import  /  inbox  /  install  /  Instructor  /  Internet  /  iPad  /  iPhone  /  IT Help-Desk  /  journals  /  Learn  /  Learning Journals  /  Learning Management System  /  Links  /  Lockdown Browser  /  Log In  /  login  /  Mac  /  macOS  /  Management  /  media  /  Microsoft Project  /  Mobile Devices  /  New Student  /  Office 365  /  Offline  /  One Card  /  One Drive  /  OneDrive  /  Outlook  /  page display  /  Papercut  /  password  /  Pay  /  Permissions  /  Phishing  /  Phone  /  Portal  /  Post  /  post a discussion  /  Powerpoint  /  Print Credits  /  Printer  /  Question Sets  /  Quiz  /  Randomization  /  Remote Access  /  Respondus  /  Rules  /  SafeAssign  /  Save  /  Save draft  /  scanner  /  Screenshot  /  settings  /  Sharing  /  Shortcut  /  Show  /  Signature  /  Software  /  Submission  /  submit  /  Subscribe  /  Swipe  /  Syllabus  /  tablets  /  Teams  /  TeamViewer  /  Test  /  transcript  /  Transition  /  Turn It In  /  TurnItIn  /  TV  /  Two-Factor  /  ultra  /  Update  /  Update Information  /  Updates  /  Upload  /  version  /  Version History  /  Video  /  videos  /  Visibility  /  Web Print  /  Webprint  /  Website  /  weighted columns  /  Weighting  /  Widgets  /  wifi  /  wi-fi  /  Windows 10  /  Word  /  You Tube  /  YouTube  /  Zoom  / 

Knowledge Book Pages Rated Most Helpful
Concordia IT Help Desk ~ New Student and Adjunct Concordia Account Setup
Computer Support ~ Fixing Random window errors in EMS
Blackboard Learn ~ Clearing a Test Attempt
Concordia IT Help Desk ~ Update Email Account Name
Concordia IT Help Desk ~ FalconNet Setup on iPhone
Blackboard Learn ~ Collaborate Ultra for Participants
Blackboard Learn ~ Embedding a YouTube Video in a Blackboard Course
Concordia IT Help Desk ~ What to do when your Falcon One card is not working
Concordia IT Help Desk ~ Email Setup on Windows 10
Concordia IT Help Desk ~ FalconNet Setup on Mac OS