Welcome to the Concordia University IT Helpdesk! Here you can find tutorials, submit a new IT Helpdesk request, or check on an existing request.

If one of our support technicians have requested a remote desktop session with you, please click the link below:

Download: CU Remote Support

Highlighted Knowledge Book Pages


Computer Support ~ Fixing Random window errors in EMS
Computer Support ~ Video Tutorials
IT Helpdesk ~ Password Reset Self-Serve
IT Helpdesk ~ Download Office 365 Applications
IT Helpdesk ~ Upload and Print in Webprint (Papercut)
IT Helpdesk ~ Zoom Download, Install, and Login

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Knowledge Book Pages Rated Most Helpful


Blackboard Learn ~ Clearing a Test Attempt
IT Helpdesk ~ FalconNet Setup on iPhone
IT Helpdesk ~ Password Reset Self-Serve
Blackboard Learn ~ Collaborate Ultra for Participants
Blackboard Learn ~ Embedding a YouTube Video in a Blackboard Course
IT Helpdesk ~ What to do when your Falcon One card is not working
IT Helpdesk ~ Update Email Account Name
IT Helpdesk ~ Email Setup on Windows 10
IT Helpdesk ~ FalconNet Setup on Mac OS
IT Helpdesk ~ Locating Common Portal Items